Reference list values

Reference list values are the small, finite pick-lists that show up on forms in Zellbox. The only user-managed list is Event cancellation reasons — the workspace defines the reason codes used in the event-cancel dialog, and Insights groups cancellations by those codes.

The editor lives on the Account → General page (route /account/general), under the Event cancellation reasons section. The legacy URL /settings/list-values redirects to it, so old bookmarks keep working.

Editing the list

1. Open Account → General from the sidebar.
2. Scroll to Event cancellation reasons (sits right after Default WhatsApp reminders).
3. Click Edit to open the option editor.
4. Edit values:
   • + Add value — appends a new option (value is the stable key; label is what operators see).
   • Drag the grab handle to reorder.
   • Edit an option in place to rename its label.
   • 🗑 removes a value.
5. Click Save.

Reports group cancellations by the option's value key, so rename labels freely, but only rename a value when you mean it — already-cancelled events keep the old key forever.

Other lists in the system

There are a few pick-lists used elsewhere in the product that don't show up on this editor:

• Preferred contact channels (email / SMS / WhatsApp / phone) is the contact-preference dropdown on the customer form.
• Customer source / lead origin populates the Source field on the customer form.

Both ship with sensible defaults. They aren't editable from the UI today; if you need to customise them, contact support.

Custom lists

You can't author new top-level managed lists from this page. If you need a new pick-list, add it as a dropdown or multi-select custom field on customers via Customer fields, or as a question on a questionnaire.