Chat (internal)

Zellbox ships an internal team chat so the front desk + practitioners can coordinate without leaving the app. It's a workspace-wide real-time chat with direct messages, group chats, file + document attachments, calendar-event sharing, reactions, replies, and message edit/delete.

The chat opens at /chat from the sidebar. Three columns: the left rail lists Groups + every workspace member (clicking a teammate opens the conversation, lazily creating the channel on first message); the middle is the message timeline + composer; the right rail carries your schedule context (mini-calendar + next-7-days appointments), hidden on small screens and toggleable via 📅 in the chat header.

Starting a direct chat

1. Open /chat.
2. In the Team section of the left rail, click any teammate's row.
3. The conversation opens in pending mode (empty list). Type a message + send.
4. On send, Zellbox creates the direct chat and delivers the message. The row moves into the real-chats block of the Team section.

Creating a group chat

1. Click + New group chat at the top of the left rail.
2. Pick 2+ workspace members.
3. (Optional) give the group a name.
4. Click Create group.

Groups always appear in the Groups section at the top of the left rail.

Replying, reacting, editing, deleting

Right-click any message to open the action menu, or hover for the quick toolbar:

• Reply — opens a quote chip above your composer. Send to attach the reply.
• React — open the emoji picker (12 options ordered by workplace usage: 👍 ✅ ❤️ 🎉 🚀 🔥 🙏 💯 👀 😂 😮 😢). Click again to remove your reaction.
• Edit — only on your own messages, within 15 minutes of send. Inline textarea, Enter to commit / Esc to cancel.
• Delete — only on your own. The message renders as "This message was deleted" so the thread keeps its shape. Available only via right-click (not the hover bar) so it can't be mis-clicked.

Sending an attachment

The paperclip on the composer opens the 3-source picker:

• From your computer — direct upload.
• From workspace documents… — pick from Documents.

Up to 10 attachments per message. Each chip in the composer can be removed with × before sending.

Sharing a calendar event in chat

From the Calendar page:

1. Right-click an event chip.
2. Click Share with….
3. Multi-select workspace members + optional note.
4. Click Share.

Zellbox creates (or reuses) the chat channel, sends an event card into it, and navigates you into the conversation. Recipients see the event card — click to open the event editor in-place over the chat page.

The event card also shows the linked customer (if any) as a clickable chip that opens the customer-detail modal without leaving chat.

Opening the channel-info panel

Click the ⓘ in the channel header. A right-side panel slides out with channel members, group name editor (groups only), add-member / remove-member affordances (admin / channel creator), and leave-channel for groups.

What you'll see in a thread

• ✓ / ✓✓ on your own messages: delivered / seen. ✓✓ only on direct (1:1) channels; groups skip per-user seen tracking.
• Typing indicator: "X is typing…" appears below the message list while the peer is composing. Auto-clears after 3.5s.
• Day separators: when messages span multiple days, the timeline shows a centered date pill ("Today", "Yesterday", "Mon, May 18") between groups.