Connect WhatsApp to Jane App — send appointment reminders

Editorial disclosure: I work at Zellbox. Jane App described from their iCal export docs as of August 2026.

Jane App is a Canadian-founded practice-management platform for physio, chiro, massage, mental health, and allied health. Zellbox adds WhatsApp reminders on top of Jane’s built-in SMS.

How it works

1. In Jane App → Practitioner → Preferences → Export Schedule → copy the iCal URL.
2. In Google Calendar → Other calendars → Add → From URL → paste the iCal URL.
3. In Zellbox → Onboarding step 2 → connect the destination Google Calendar.
4. Every Jane App appointment fires a WhatsApp reminder at 24 h and 2 h.

What Zellbox adds beyond Jane App’s built-in reminders

• WhatsApp channel — Jane sends SMS + email natively, but WhatsApp isn’t a first-class option inside Jane itself; the Google Calendar bridge is what makes a WhatsApp reminder possible without switching practice-management platforms.
• Higher delivery rate in WhatsApp-first patient populations — clinics serving patients in regions where SMS delivery is unreliable or ignored (parts of Latin America, Southern Europe, MENA) typically see WhatsApp open rates well above SMS.
• Signed consent PDFs on the customer record — useful for physio and massage practices that need a signed treatment-consent form on file, something Jane’s own reminder flow doesn’t produce.
• Two-way replies land in your Zellbox inbox — when a patient replies “can we move to Thursday?” the message shows up next to that patient’s record instead of on a practitioner’s personal phone.

Setup notes for multi-practitioner clinics

A single-practitioner Jane App account only needs one iCal feed subscribed into one Google Calendar, but most clinics running Jane App have several practitioners on separate schedules — physio, massage, and mental-health staff, for example, each with their own booking calendar and their own patient-facing tone.

One Google Calendar per practitioner, or one shared calendar

Two setups both work with Zellbox. Subscribing each practitioner’s Jane App iCal feed to its own dedicated Google Calendar keeps reminders cleanly separated by practitioner — useful if practitioners have different reminder templates or consent requirements (a mental-health practitioner may want a more discreet reminder wording than a physio, for instance). Alternatively, subscribing every practitioner’s feed into a single shared Google Calendar works fine too, and is simpler to set up when all practitioners use the same reminder template and consent flow.

Keep practitioner-specific templates separate

If you do split by practitioner, configure a separate WhatsApp reminder template per calendar in Zellbox’s onboarding rather than reusing one generic template — it takes an extra couple of minutes per practitioner but avoids sending a physio-styled reminder to a mental-health patient (or vice versa) who may be sensitive to how much the message reveals about the visit.

Feature summary

Bridge ~15 min; free tier covers 100 reminders/mo.

About the author: Nacho Coll is the founder of Zellbox. He writes about WhatsApp Business automation for appointment-driven small businesses.

If your clinic instead runs on PhysioTools for exercise delivery, see our PhysioTools alternative breakdown for how a similar WhatsApp reminder layer fits.